GDPR - Woolacombe Surf Centre

Reviewed March 2021

Here at Woolacombe Surf Centre, we are committed to safeguarding and preserving the privacy of all of our customers.

This Policy explains what happens to any personal data that you provide to Woolacombe Surf Centre or that we collect from you whilst you visit our centre.

INFORMATION THAT WE COLLECT
1.a. CONSENT
How do we collect your consent?

When you provide us with personal information to complete a transaction, verify your credit card or make a booking, you consent to us collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

Can I withdraw my consent (opt-out)?

If after you opt-in, but later change your mind, you may withdraw your consent for us to contact you, at any time, by contacting us at [email protected].

1.b. Cookies

In running and maintaining our website we may collect and process personal data on you. Please see our Cookies Policy for further information.

1.c. Statement of Risk/Accident Report Forms

It is compulsory that all participants in any water-based activity sign a Statement of Risk before they partake in the activity. On these forms, known as ‘Booking Forms’ we will require-

First name, last Name, email address, contact telephone number, home address, age, any medical conditions and a signature if over 18 years old or the signature of a parent or guardian of any participants if under 18 years of age.

These forms will be stored securely no less than 6 years. We will only disclose the contents of the Statement of Risk if we are required to do so by law or in the event of legal proceedings.

All accident Report Forms will be stored securely for no less than 6 years. We will only disclose the information contained within these forms if we are required to do so by law.

WHAT DATA WE COLLECT AND WHY

We collect the above data to perform our contract with you providing our goods and or services as per the guidance.

CORRESPONDANCE YOU MAY RECEIVE FROM US

If you have made a booking with Woolacombe Surf Centre, you have given consent to receive the following correspondence from us:

A confirmation email containing important information about your booking. Correspondence from Woolacombe Surf Centre staff to update you of any unexpected changes to your booking.

Correspondence from Woolacombe Surf Centre staff to gather additional information for your booking if required.

Updates on any of our Terms and Conditions or the Privacy Policy

STORING YOUR PERSONAL DATA

We are committed to ensuring that your information is secure. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. In order to prevent unauthorised access or disclosure, we have in place appropriate physical, electronic and managerial procedures to safeguard and secure the information we have collected.

Unfortunately, as with every website, the sending of information via the internet is not totally secure and on occasion such information can be intercepted. We cannot guarantee the security of data that you choose to send us electronically, sending such information is entirely at your own risk.

LINKS TO OTHER WEBSITES

Our website contains links to other websites of interest. However, once you have used accessed these links and left our website, you should understand that we do not have any control over that other website. Consequently, we cannot and are not responsible for the protection and privacy of any information which you provide whilst visiting these sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

DISCLOSING YOUR INFORMATION

We will not disclose or sell your personal information to any other party other than in accordance with this Privacy Policy and in the circumstances detailed below:

AGE OF CONSENT

By using our web site, you authorise that you are at least the age to make a booking and understand that if you are under 18 years of age you will require the consent and signature of a parent or guardian on the day of your booking for the booking form.

ACCESS TO INFORMATION

We keep your personal information only for as long as required for the purposes for which it’s supplied. We have an internal retention policy where there are varying retention periods for different categories of information depending on our legal obligations.

After the retention period has elapsed, your personal data will be deleted or physically destroyed.

DATA RETENTION PERIOD

In accordance with EU General Data Protection Regulations, you have: The right to access any information that we hold relating to you. The right to have inaccurate information held on you corrected. The right to have any personal data held on you erased. The right to transfer personal data from our database

Any request to update or rectify your information, you should contact Woolacombe Surf Centre, [email protected]

INFORMATION THAT WE COLLECT 1.a. CONSENT How do we collect your consent?